Tehkeys' Services

Tehkeys provides service both on-site and in-house. We provide free pickup and delivery on all service items. Currently we do not have a retail location. All in-house work is completed at a private facility.

We are based in Salem, Oregon and our service area currently runs from Albany to Wilsonville. We will travel to the coast and also to Eugene and Portland, but our minimum service fee then rises to $100.

On-site time is billed for the entire time we are on-site. When we work on your equipment at our shop it saves you money, as we only bill you for the time we spend working on your equipment. Many computer services have a great deal of down time while diagnostics are being done, software is installing, systems are starting up, etc. On-site, we have to bill you for time spent sitting and waiting. (Which is a waste of our time and your money.)

Tehkeys does not charge for diagnostics or troubleshooting. We only charge for our services once you are happy with the solution we have provided.

Below is a summary of Tehkeys' services. If you have any questions please give us a call.

Repair Services

General Technology Assistance covers all Tehkeys' services that do not have a specific fee attached to them.

This includes general technology consulting, setup, and technology repairs.

Tehkeys hourly rate is $100/hr. Our minimum service fee is $50.

We are currently discounting each full hour of service by 30%! This is an introductory discount that may change in the future.

Seniors receive a 50% discount on each full hour of service. (59 and older)

The minimum service fee is always $50 regardless of discounts.

On-site and in-house labor rates are the same. Tehkeys provides free pickup and delivery. We do not currently have a retail location. Check the Tehkeys FAQ for more information.

Pre-Purchase Consulting involves speaking with you regarding your needs and making a recommendation. Usually this is related to computer purchases, but can apply to other technologies as well. A Tehkey can meet with you in your home to discuss your needs and make a recommendation, or they can even meet you in a store (such as Best Buy) and make their recommendations there.

This service is an exception to our $50 minimum service fee. Coming to your home or meeting with you at a retail location will have a fixed fee of $25.

Currently this fee is being waived. For a limited time, Pre-Purchase Consulting is free!

For more information about why you may benefit from Pre-Purchase Consulting, please visit the Tehkeys' FAQ.

To save even more money consider combining with our Best Deal Service!

Tehkeys' Best Deal Service is one of the fundamental services provided by Tehkeys.

Basically, you tell us what you are looking for and the current price you are considering paying for it. We will then either tell you to buy it for that price, if it is a good deal, or we will tell you we can find it for less. If we find it for less, we charge you a small percentage of your savings and you get the lower price. If for any reason we can't find it for less, we do not charge any fee at all.

This service works extremely well when combined with Pre-Purchase Consulting and Tehkeys Store Special Orders.

Tehkeys loves building custom computers. This service is very straight forward and is often combined with Pre-Purchase Consulting. Basically, you consult with us to build the perfect computer for you. We order all the parts, assemble them, test them, deal with any DOA(Dead on Arrival) issues, and deliver the final product to you personally.

We charge a fixed fee of $100 for standard builds and our normal hourly rate for complex builds. (We will let you know if we consider it a complex build.)

A great way to save money is to have Tehkeys shop for each component for you using our Best Deal Service.

All parts can be sourced by you or we can order them as Special Orders through the Tehkeys Store.

Tehkeys provides a one year labor warranty, all component warranties are provided by the manufacturers (usually longer than 1 year).

Hardware installs usually fall under our normal hourly service rate. Generally a hardware upgrade will cost $50. However, if there are several upgrades we will not charge $50 for each item. For instance, if we install a new power supply, video card, and extra memory, we would charge $100 instead of $150, because it would not take us more than one hour of labor.

Labor relating to the install of software and drivers associated with new hardware is included in our install price.

Install labor is covered with a 90 day labor warranty and the hardware is covered by the applicable manufacturer's warranty. This is usually significantly longer than one year.

Virus removal is covered under our normal hourly service rate, Virus removal generally runs about $150.00 per machine.

Also, please keep in mind that many PC issues that are commonly referred to as viruses, are not actually viruses. This is a common tech catch all and is over used. "Looks like you've got a virus!"

We do not do virus removal on-site. Several of the tools we use can take extended periods of time and virus removal on-site would force us to charge significantly more for the service.

Occasionally the quickest and most effective way to remove a virus, is to restore the machine. We generally only recommend this option when manually removing the virus would cost significantly more.

We have various tools that we use for data recovery. We also have relationships with data recovery "clean rooms."

Data recovery can run from as little as $100 to more than $1,500.

If you have a hard drive that has died with important information on it, do not try any recovery "home remedies" you see online. You may damage the drive and make recovery more difficult and more expensive.

Give us a call and we will do our best to save your data in the most affordable and safest fashion possible.

Please view our privacy policy for more information on how we handle your data.

A Tehkeys tuneup consists of whatever general maintenance your computer needs. It also includes any maintenance you need done to make your computer easier to use and more efficient. This includes a thorough cleaning if we are working on your equipment at our shop.

You may not need your OS optimized, but we can help you organize your start tiles on a Windows 8 installation. Also, we can help you remove unwanted programs.

Windows 8 systems generally don't need much tuning up. However, older computers can sometimes benefit significantly.

A "Tuneup" falls under our hourly rate and is usually $50-$100.

Tehkeys provides wireless networking setup and support. The initial cost to set up a home wireless network is $100. This includes up to 4 devices, e.g., desktops, laptops, tablets, game consoles, printers, etc.

Home network support entails troubleshooting your network when things aren't working properly. Network support is billed at our normal hourly rate.

Setting up your internet service with your online provider is not part of a home networking setup and is billed at our normal hourly rate.

However, if for some reason we are able to complete the work quickly, our hourly rate would override the standard home networking setup charge. (We would simply bill you the smaller of the two amounts.)

(Note: The necessary networking hardware is not included in our labor rates.)

We come out to your home and setup your new computer for you. This includes unpacking, setting up, installing printer drivers, and making sure everything is working properly.

We charge a fixed fee of $50 for home PC setup.

We charge $30 for each software program installed.

Training falls under our normal hourly service rate. Generally our training's are casual one on one question and answer sessions with you in your home.

If you are an organization that needs group training, we can accommodate that as well. For group training's we quote a specific cost before the training and expect you to provide the venue.

Laptop Repair

Broken screens, failed hard drives, motherboards, DVD drives, power connections, memory issues, etc.

Repair services fall under our normal labor rates. Initial diagnostics are free.

We will quote you a repair estimate. It is an estimate because while working on equipment we occasionally discover new issues that weren't apparent in the original diagnostic tests. If a new issue is discovered we will adjust the estimate to cover any additional parts, however, we do not charge for the additional labor required to complete the repair.

If we must adjust our original estimate, you may decline the repair and there will be no charge.

Desktop Repair

Failed hard drives, motherboards, DVD drives, power connections, memory issues, etc.

Repair services fall under our normal labor rates. Initial diagnostics are free.

We will quote you a repair estimate. It is an estimate because while working on equipment we occasionally discover new issues that weren't apparent in the original diagnostic tests. If a new issue is discovered we will adjust the estimate to cover any additional parts, however, we do not charge for the additional labor required to complete the repair.

If we must adjust our original estimate, you may decline the repair and there will be no charge.

Tablet Repair

Broken screens, and some system board issues.

Repair services fall under our normal labor rates. Initial diagnostics are free.

We will quote you a repair estimate. It is an estimate because while working on equipment we occasionally discover new issues that weren't apparent in the original diagnostic tests. If a new issue is discovered we will adjust the estimate to cover any additional parts, however, we do not charge for the additional labor required to complete the repair.

If we must adjust our original estimate, you may decline the repair and there will be no charge.

Phone Repair

Broken screens, and some system board issues.

Repair services fall under our normal labor rates. Initial diagnostics are free.

We will quote you a repair estimate. It is an estimate because while working on equipment we occasionally discover new issues that weren't apparent in the original diagnostic tests. If a new issue is discovered we will adjust the estimate to cover any additional parts, however, we do not charge for the additional labor required to complete the repair.

If we must adjust our original estimate, you may decline the repair and there will be no charge.

Xbox 360s, Playstation 3s, etc.

Failed hard drives, motherboards, DVD drives, power connections, memory issues, etc.

Repair services fall under our normal labor rates. Initial diagnostics are free.

We will quote you a repair estimate. It is an estimate because while working on equipment we occasionally discover new issues that weren't apparent in the original diagnostic tests. If a new issue is discovered we will adjust the estimate to cover any additional parts, however, we do not charge for the additional labor required to complete the repair.

If we must adjust our original estimate, you may decline the repair and there will be no charge.

Small Electronics

Broken screens, system board issues, power connections, etc.

Repair services fall under our normal labor rates. Initial diagnostics are free.

We will quote you a repair estimate. It is an estimate because while working on equipment we occasionally discover new issues that weren't apparent in the original diagnostic tests. If a new issue is discovered we will adjust the estimate to cover any additional parts, however, we do not charge for the additional labor required to complete the repair.

If we must adjust our original estimate, you may decline the repair and there will be no charge.